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Collections Supervisor

Titan Health Management Solutions is currently seeking a Collections Supervisor. This position is responsible for coordinating and communicating identified trends and opportunities, ensuring the quality and completeness of the team collection efforts, maximizing opportunities and collections, managing collection progress and outcomes, and for communicating opportunities and collection strategies

Job Duties

  • Assist Revenue Integrity Managers as liaisons with Client management, communicating directly with hospital counterparts as needed.
  • Assist with implementation to ensure that deliverables are met. Supervisor, Payor Collections are responsible for the successful outcomes of their team, including coordinating with audit and billing teams to ensure successful outcomes for our customers.
  • Work with Revenue Integrity Manager and/or Revenue Integrity Director to establish goals and service level standards for their team.
  • Run and monitor outcome reports, communicate results to Titan management and to team.
  • Hold regular team meetings to communicate goals and progress towards goals. Frequency dictated by client-specific needs (weekly/bi-weekly/monthly).
  • Work with Revenue Integrity Manager and/or Revenue Integrity Director to create strategies that meet/exceed goals.
  • Work with team to meet or exceed goals and service standards.
  • Ensure that customer service requirements and business guarantees are met.
  • Communicate to Revenue Integrity Manager on problem areas that are either not meeting or at risk of not meeting service, quality, or financial goals and standards.
  • Facilitate the identification and communication of new trends, opportunities, and collection and audit tactics.
  • Identify missed opportunities, and communicate these to the members of their team and the Revenue Integrity Manager.

Requirements

  • 5+ years supervisory experience
  • High School Diploma or equivalent
  • Bachelors Degree preferred
  • Experience with auditing claim reimbursement against coding guidelines, reimbursement language, and charge accuracy preferred
  • Professional in both appearance and attitude
  • Certified Professional Coding (CPC) certification (or equivalent) preferred
  • CPC-H or equivalent preferred
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