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Customer Service Representative/Call Center

Karen Kane was formed in 1979, it has earned a reputation for integrity and excellence in the apparel industry through hard work and dedication.  The Company’s primary objective is to deliver high quality products, which are designed and made with pride and craftsmanship in a timely manner.

We are currently seeking an ECommerce Customer Service Associate

Job Description

  • Communicate with customers with various issues through emails, phone calls, and live chat.
  • Develop and maintain a vast knowledge of our clothing/product and latest promotions.
  • Partnering with internal teams to improve the customer experience and give feedback.
  • Assisting customers with placing, tracking and returning orders.
  • Responsible for researching and resolving complaints to ensure customer satisfaction.

Job Requirements

  • Ability to work independently and as a team.
  • Retail/Clothing experience preferred.
  • Highly motivated, energetic and upbeat personality.
  • Microsoft Office Knowledge – Outlook, Excel and Word.
  • Strong time-management from organization, multi-tasking, and prioritization skills.
  • Preferences – Bilingual (Spanish)
  • Fluent English with excellent communication skills, both written and verbal.
  • At least 2-3 of experience in customer service and eccommerce.
  • Experience working with Shopfify Plus, Freshdesk, Five9 and/or similar ticket system is highly recommended.
  • Able to solve problems by thinking analytically and creatively.
  • Ability to empathize with and prioritize customer needs.
  • Ability to determine customer needs and provide appropriate solutions.
  • Respond promptly and correctly to inquiries and requests.
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