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Domestic Operations Assistant

Job Summary:
The Domestic Operations Specialist is responsible for processing shipments and all related activities for an assigned base of accounts. The individual will have contact with clients, carriers and potential clients on a daily basis. He/she must be proactive in providing quality client service and have the ability to handle pressure and responsibility in a fast pace environment, in a timely and affective manner. The successful candidate must have good client service skill and handle dual task. Being proactive in providing quality client service is a must.


Primary Job Duties:

  • Assists with inbound emails and phone calls
  • Assist with domestic quoting
  • Dispatching of pickups/deliveries to ensure service is met and best cost is utilized
  • Will assist the domestic operations team on outbound routing/data entry and communication to shippers to ensure shipments are moved and labelled correctly
  • Transfers of any inbound shipments to LTL carriers
  • Hours may include Saturdays and after hours
  • Tracking of weekend service shipments-both inbound and outbound as needed
  • Filling out daily driver log for anything that is dispatched
  • Customer damages/returns
  • Ensuring any reweigh or dims are captured on inbound shipments to cover proper charges

Education/Experience:

  • High School Diploma or GED required.
  • Minimum 4 years related experience.
  • Minimum 3 years industry experience preferred.
  • Other Required Skills & Abilities
  • Communication skills
  • Proficient computer skills
  • TMS knowledge
  • Work and time management
  • Attention to detail and high level of accuracy
  • Delegation of authority and responsibility
  • Information gathering and monitoring
  • Initiative and ability to adapt to a variety of situations
  • Teamwork and collaboration

*Denotes “essential functions” in accordance with the guidelines of Americans with Disabilities Act. The essential functions of this position include, but are not necessarily limited to those specifically identified in this description. The position and its essential functions may change over time and these changes may not necessarily be reflected in the position description. The Company may, at its sole discretion, add to, change, or expand the essential or marginal functions of the position.

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